At NINE ZOONE, your satisfaction matters. If a product isn't right for you, you can exchange or return it under these terms:
Return & exchange period: You can request an exchange or return within 14 days of receiving your order.
Return conditions: The product must be in its original condition with all contents (box, cables, manuals, gifts), with the order number and invoice, and must not be broken or misused.
Non-returnable items (unless defective): In-ear earphones once opened (for hygiene reasons), screen protectors once applied, top-up cards and digital products.
Shipping costs: If the product is defective or you received the wrong item, we cover the exchange or return in full. If you return it for a personal reason (change of mind), the customer pays the return shipping.
Refunds: Once we receive and inspect the product, we refund you within 7 business days using the original payment method, or by cash/mobile wallet for cash-on-delivery orders.
Warranty: The warranty period is listed on each product page and covers manufacturing defects only.
How to Request a Return
Chat with us on WhatsApp: 01118055007 and send your order number and a photo of the product – we will reply as soon as possible.
Or email your return request to: info@ninezone.store